OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 70 comments received in the last 90 days.
05 April 2024
Curtis provided excellent customer service from the minute I called to ask for a quote and trade-in price. He called me back when he said he would, made the purchase process easy and took the time to answer any questions during collection.
04 April 2024
Charlotte at Vertu mini was superb and a great brand ambassador. She really knows her products
04 April 2024
Representative very helpful, friendly and attentive
03 April 2024
Curtis was very helpful in every way. He quickly identified what we were looking for in a car. He was very informative and gave us a lot of details about the car. He gave us the space to consider our choice. We recommend him.
03 April 2024
Friendly service.
03 April 2024
Joey Jordan has been so helpful - he is very professional and really made sure I chose the right mini for my needs.
29 March 2024
Friendly and respectful staff, willingness to help find you a car to suit my needs.
28 March 2024
Effecient, knowledgeable, helpful.
26 March 2024
Very good and friendly
18 April 2024
Every one at vertu mini were very helpful and looked after me while I waited for my mini being serviced. All were friendly.
18 April 2024
Always approached with a friendly smile Answered all the questions I had
14 April 2024
Again great
14 April 2024
Very helpful would go there again
14 April 2024
Most reputable dealers clean the car before handing back further.
13 April 2024
Car was reasy later than originally advised but i got a phone call to warn me of the celay.
13 April 2024
Poor Service, slow rresponse from customer services
12 April 2024
I was impressed by the Vertu Showroom, the staff were so friendly and approachable. I was shown over to the relevant person who took my keys ready for my car's MOT then I was shown to the seating area and coffee making facilities.
09 April 2024
Appreciated the video explanation of the service
08 April 2024
I appreciate the advisor I had was new to the role but I was advised of multiple incorrect costs and overall this made my experience very stressful.
08 April 2024
So far.all been great.