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Customer Reviews.

service

5

Courteous, friendly and helpful

09 August 2017

service

4

On the whole a great service but a little bit of waiting around before and after the car was booked in. Free drinks and free bus ride in to Exeter were appreciated though.

09 August 2017

service

5

Tyre report state Khumo or other such tyres all round when the rear ones are actually Continental. If a perfect score is required then all aspects should be perfect

08 August 2017

service

4

Every thing explained in detail.

07 August 2017

sales

5

Because the whole experience was calm and straight forward

04 August 2017

service

1

When I picked the car up it was misfiring and I had to return it. Badly cleaned

04 August 2017

service

5

Service completed within time scale that was given

04 August 2017

service

5

Always friendly and helpful

03 August 2017

sales

5

Ryan Jenner!

02 August 2017

service

4.5

It probably sounds really sad but one of the joys of a main dealer is you get your car back sparkly clean as was the case in the past and as is the case with my husbands Nissan My car was clean-ish but wheels &.interior were not

02 August 2017

service

3

As above.

02 August 2017

service

5

work carried out in timely manner

01 August 2017

service

5

Quick service regular updates

01 August 2017

service

5

As above comments. everything was explained and car was collected and returned after service with invoice.

31 July 2017

service

4

Would be 5 if a more thorough clean and valet was done

31 July 2017

sales

4

Aaabbb

28 July 2017

service

5

Great service.

28 July 2017

service

5

Again as above

27 July 2017

service

3

The service itself was very good but I booked the car in with lots of notice and was promised a loan car which wasn't available on the day. Normally not a huge problem but was very inconvenient on that particular occasion.

27 July 2017

service

5

Great customer service. Good communication and friendly helpful staff.

26 July 2017

service

1

Headlights wouldn't turn off! Seven days off the road and the wiring loom ordered from Germany and replaced. One week later headlights wouldn't turn off. More head scratching at MINI. We can fit you in at the end of the week. Fab service!

26 July 2017

service

2

The issue I booked the vehicle in for was rectified satisfactory.The issue which I'm not satisfied with is the one with regards to the scratches/marks which appeared on the roof of the car during its previous visit. Serviced & cleaned!

26 July 2017

service

5

Everyone is always very helpful and very friendly

25 July 2017

sales

5

As above plus time taken to explain all aspects of new car

25 July 2017

sales

4.5

I couldn't fault the salesman over this period.

24 July 2017

service

5

Because mini service is first class.

22 July 2017

service

4

Did the job with no issues

21 July 2017

sales

5

Ample discussion time was given me in the showroom, two extensive test periods were allowed and salesman came to my house to make absolutely the model I chose would fit into my garage.

17 July 2017

sales

5

The team at Exeter were excellent, in particular Chris Tripp who sold me the car and Rees who delivered it.

17 July 2017

sales

5

Both James and his collegue were very helpful and I am extremely happy with my Mini.

16 July 2017

service

5

The service process was conducted in a very smooth and efficient manner by friendly knowledgeable and helpful staff.

15 July 2017

sales

5

The car was checked throughly and was waiting all shining and new when I called to collect

14 July 2017

sales

5

Completely satisfied, very helpful, patient staff, very pleased with the end product.

14 July 2017

service

2

My car had been reset and I had to put it back to where it should have been.

14 July 2017

service

5

Everything I asked for was completed. Text message sent immediately work was completed

14 July 2017

sales

5

At all times I was dealt with efficiently and courteously by Chris Tripp

14 July 2017

service

4.5

Friendly and professional service. Everything was explained to me clearly.

14 July 2017

service

4

Kept me informed of the progress

12 July 2017

sales

5

We always get fantastic service from Chris Tripp at Exeter - responsive, polite, never 'over sells', really helpful

07 July 2017

sales

5

We were kept fully informed with the delivery timetable and on collection the handover was very thorough.

06 July 2017

service

5

Good attention from reception. Explained what was going to happen. I bought the car from a different MINI garage It had a problem immediately and even though my car was not purchased at Westerly they treated me extremely well and sorted the problem

05 July 2017

sales

5

Nothing too much trouble, friendly team

05 July 2017

service

4

Apart for having trouble getting through on the telephone ( no answer on 3 occasions when put through to service department) the staff are friendly and helpful.

29 June 2017

sales

5

No pressure. Answered all our questions nothing was too much trouble and it was an enjoyable experience

27 June 2017

service

5

Everything was explained clearly prior to the service, and my car was cleaned/valeted before collection.

22 June 2017

sales

5

the sales team and in particular James were very friendly andprofessional

20 June 2017

service

5

had information before the start of the service and explanation followig

19 June 2017

sales

5

Everyone is very helpful, friendly, efficient and accommodating.

16 June 2017

service

4

The customer service area (hot drinks, tv, magazines etc) made the time my car was being serviced go pretty quickly!

15 June 2017

service

3

I haven't selected Completely Satisfied as we are still trying to locate and solve a rattle from the Speedo - 3rd visit due23 June but I have great faith in the Westerly Team.